Returns and Refunds
In the event that you decide to return an ordered item, please contact us within 7 days upon receipt of goods, together with your invoice number, explanation and photographs stating the reason for your return or refund. If your request meets the following conditions for acceptance, we will then issue a returns code, which must be marked on the returned parcel. The returned items should be sent to our office by pay-collect.
Conditions for accepting Returns / Refunds:
- We sent a wrong item to you; or
- The item has a quality issue; or
- The item is already damaged upon receipt.
Replacement orders will be dispatched to you, free of charge, within 7 business days upon receipt of returned goods in mint condition by our office. Replacement items can only be dispatched after the returned goods have been received and undergone a quality control check. We can only replace an item for the same item in the same color and size, subject to availability. We are unable to process any replacements for a completely different item.